The following agreement forms part of the Customer Service Agreement (CSA) and is noted as Annexure A
Article Seven Internet Solutions cc, herein referred to as "Server Admins" and yourself referred to as the "Reseller").
This agreement will automatically renew for the same successive period(s) specified by the Reseller on the initial order. This agreement will renew every month unless canceled via fax, e-mail prior to the renewal date and, in the case of fax or e-mail, after receipt of the reconfirmation. Renewal of services by Client indicates agreement to Contract revisions.
Server Admins may from time to time change the terms and conditions on this agreement without prior notice.
Server Admins is a service provider, offering related Internet services over the Internet.
Reseller is a person, organization or entity who engages with Server Admins for the purpose of reselling such services at discounted rates and resold provided that :
Resellers are entirely responsible for providing technical support to all resold accounts holders.
Server Admins will not entertain the provision of support for resold accounts and should Server Admins become aware of such a once off non compliance penalty of R500.00 shall be charged to the Reseller's account per incident.
Resellers are responsible for collection of payment from their resold accounts, and any default of payment for resold services cannot be passed credited to Server Admins.
Server Admins shall not be held liable for any taxes or other fees to be paid in accordance with or related to purchases made from Resellers for Server Admins's services. Resellers agree to take full responsibility for all taxes and fees of any nature associated with such products sold.
All administrative functions remain the responsibility of the reseller including but are not limited to creating domains, e-mail account setups, password management, e-mail client setup, domain transfers etc...
Sub Reselling means that a Reseller purchases services from us resells such services to a reseller of their own.
Server Admins does not allow for any of its services to be resold to another party who intends on reselling such services. In the event that Server Admins becomes aware of Sub Reselling, it shall notify its client and inform them of a breach of the Reseller Agreement and require that the Sub Reseller sign up for services directly with Server Admins or that the Reseller cease all sub reselling with immediate effect. Failure to adhere to terms of this agreement may result in cancellation of services without further notice.
Server Admins provide reseller domain registration and transfers. The reseller agrees to ensure that all hosted accounts are correctly setup prior to requesting Server Admins to register or transfer any domains. Server Admins may not be held responsible or liable for delays in conjunction with this service.
Use of Server Admins's reseller services requires a minimum level of IT.& ISP related experience such as : Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Client's web space by the Client.
Resellers should maintain a fundamental understanding of Server Admins's products, services, and features offered within its reseller web hosting services.
Resellers are expected to have a solid understanding of relevant Internet related technologies including, but not limited to DNS, HTML, diagnosing, FTP, Telnet, basic server-side scripting languages, and e-mail services.
The Reseller agrees that he or she has necessary knowledge to utilize Server Admins's service without reliance on Server Admins support.
The responsibility to provide this knowledge or Customer Support outside of the defined service of Server Admins is solely the Resellers responsibility.
The reseller agrees to self diagnose all issues reported by its clients until such time that he or she has exhausted all options before requesting Server Admins to investigate and resolve such issues.
In the event that an issue is resolved by Server Admins where the reseller has not investigated or taken necessary steps to diagnose such issues, Server Admins may charge to the resellers account the equivalent of a premium support item.
Server Admins does not provide any software installation service. No reliance should be placed on any of the facilities provided by Server Admins, including but not limited to control panels or any other software installation scripts.
Server Admins's shared hosting infrastructure supports any script, subject to the following conditions:
The script must be uploaded to a hosted web site via ftp.
The uploaded script must be unzipped or extracted prior to uploading.
The script must be configured or installed by accessing a web service or web based installation script which does not require any environment changes to the server in which it should be hosted on.
Any changes to the hosted environment must be supported by the control panel in which the server is managed, with exception to following conditions:
In certain instances a reseller may require the assistance of a Server Admins engineer to assist in the debugging of a supported script or its installation process. In such event, Server Admins may provide limited advice at no additional cost, subject to the following conditions :
Premium support allows for resellers to leverage off Server Admins support services where they are unable to make such change, or lack the necessary knowledge or man power.
Premium Support is available as a monthly add on service. In the event that no Premium Support Service exists on a reseller's account, the Reseller's account shall be charged per request basis with a minimum fee of R450.00 charged to the resellers account.
Resellers are advised to educate their clients about the importance of secure passwords, in particular E-Mail and FTP passwords. In the event of an account being compromised due to weak passwords, the reseller assumes and accepts all liability for such account and where applicable, any related penalties and fees shall be charged to the Reseller's account.
Article Seven Internet Solutions cc reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
I just love your excellent service.I pester you always and your just have the right solutions for me.
I signed up with server admins and selected one of their entry level packages to test their support and I've just upgraded after being with them for 10 days..
Well done guys!
Your engineers went out of their way to assist in moving all of our clients website files, database, email accounts and more!
Your environment is rock solid and the tools you provide are far greater, newer and faster than what we had become used to.
The feedback received from our clients after the move has been one of praise. Many thanks to all the guys and girls at server-admins.net, you guys deserve gold medals all round!