The following agreement forms part of the Customer Service Agreement (CSA) and is noted as Annexure B
Article Seven Internet Solutions cc, herein referred to as "Server Admins" and yourself referred to as the "Client").
This agreement will automatically renew for the same successive period(s) specified by the Client on the initial order. This agreement will renew every month unless canceled via fax, e-mail prior to the renewal date and, in the case of fax or e-mail, after receipt of the reconfirmation. Renewal of services by Client indicates agreement to Contract revisions.
Server Admins may from time to time change the terms and conditions on this agreement without prior notice.
Server Admins is a service provider, offering related Internet services over the Internet.
Client is a person, organization or entity who engages with Server Admins for the purpose of using any of the services provided by Server Admins.
A Fair Usage Policy is necessary to ensure our hosting services are used fairly and our services operate reliably for all customers. Resources provided on all shared hosting servers are all governed by this Fair Usage Policy.
Our aim is to provide a fair hosting service to all clients. We believe that it would be unfair to impose fixed limits on certain resource utilization and consumption. To impose an actual figure on what we consider to be “excessive” use is not necessarily helpful and may penalise users unfairly. What is deemed excessive will be determined by a number of factors including (but not limited to) the length of time which your excessive usage continues for, as well as the amount of resources being used by a specific domain, or individual resource.
In the event that we, by reasonable opinion believe that your usage exceeds the constraints of a shared hosting environment we will contact you by e-mail. You are required to investigate and resolve the issue within 48 hours and provide feedback, including your findings and resolution to the issue. Should no resolution be found and the issue persists after the initial 48 hours Server Admins reserve the right to disable or suspend the offending services until such time that a long term solution is found.
In certain circumstances it may be necessary to suspend or disable services with immediate affect in order to restore stability on servers or services which are negatively affected by a particular domain related resource which is consuming excessive resources and causing instability on the affected shared services. In such event the account holder shall be notified of the issue and given notice to migrate the affected service(s) to a more suitable solution. During such time such services may remain suspended or disabled until resolution is obtained.
Server Admins does not allow its services to be used in a manner which may cause excessive resource usage. Examples of such may include domains which are used for downloading of files larger than 1024 KB per file. File storage service, backup service / storage, public or private ftp services, file sharing services or any other service which may directly or in directly generate excessive consumption are explicitly not permitted.
Storage of executable files (.exe or .msi) on any of Server Admins shared servers are strictly prohibited. Server Admins reserves the right to remove such files without notice or warning.
Server Admins may not be held responsible for any damages or loss of income which may arise from actions taken by Server Admins. Server Admins makes no warranties, expressed or implied for services provided. Server Admins disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Server Admins and its employees
Server Admins reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
I just love your excellent service.I pester you always and your just have the right solutions for me.
I signed up with server admins and selected one of their entry level packages to test their support and I've just upgraded after being with them for 10 days..
Well done guys!
Your engineers went out of their way to assist in moving all of our clients website files, database, email accounts and more!
Your environment is rock solid and the tools you provide are far greater, newer and faster than what we had become used to.
The feedback received from our clients after the move has been one of praise. Many thanks to all the guys and girls at server-admins.net, you guys deserve gold medals all round!