ACCEPTABLE USE POLICY (AUP)

Article Seven Internet Solutions cc, trading as server-admins.NET, is a privately owned close corporation of South Africa.

By using our services, you agree to comply with our policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Interpretation

The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. Article Seven Internet Solutions cc reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

Illegal Use

Article Seven Internet Solutions cc´s servers may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes a legal threat, or violates export control laws. Examples of unacceptable content or links: "Pirated software", "Hackers programs or archives", "Warez Sites", "Irc Bots", "Mp3" etc.

We will be the sole arbiters as to what constitutes a violation of this provision.

System and Network Security

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.

It is a violation for anyone who, including but not limited to, employs posts or programs which consume excessive CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for their own account; or resale of access to CGI scripts installed on our servers.

Storage of executable files (.exe or .msi) on any of Article Seven Internet Solutions shared servers are strictly prohibited. Article Seven Internet Solutions reserves the right to remove such files without notice or warning.

Tortuous Conduct

No one shall post defamatory, scandalous, violent or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Spamming, Unsolicited E-mail & Bulk E-mail

Sending unsolicited messages, including, without limitation, commercial advertising, bulk e-mail, mass e-mail and informational announcements, is expressly prohibited. Article Seven Internet Solutions reserves the right to determine what it considers as Spam, Unsolicited E-mail or Bulk E-mail

E-mail which is considered as Spam, Unsolicited or Bulk may be intercepted, rejected or throttled without any notice to the sender or recipient.

A user shall not use another site´s mail server to relay mail without the express permission of the site or distributing, advertising or promoting software, products or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail, Bulk E-mail or Spam.

E-mail Monitoring

Article Seven Internet Solutions reserves the right to monitor all inbound and outbound data transmissions for statistic, performance and anti-spam purposes. Information gathered within such reports may be used to determine acceptable usage, averages and service performance.

Information gathered by such monitoring remains property of Article Seven Internet Solutions and may not be distributed to any third party without written consent.

Interception of E-mail

Article Seven Internet Solutions reserves the right to intercept any data which enters into or originates from its networks without prior notification. Interception may include, and without limitation the rejection of transmission, archive of transmission data, transmission throttling.

Password Policies

Article Seven Internet Solutions reserves the right to enforce a minimum password policy on all accounts hosted on its servers.

Any account which is found to consist of a weak password may be suspended or have services denied without notice. Accounts which have been compromised due to weak passwords are subject to a penalty of R1000.00 per incident, excluding any investigation fees or third party amounts.

In the event where Article Seven Internet Solutions is requested to investigate, or deems an investigation arising out of a week password a minimum fee of R1500.00 shall be charged to the account holders account.

Should any investigation exceed an hour, the account holders account shall be charged at R1500 per hour.

Article Seven Internet Solutions recommends that all clients make use of passwords which consist of no less than eight characters, and that the password include at least one capital letter, one numeric value and not contain any word similar to the account type or domain. Alternatively the account may make use of password generating tools to assist in providing secure passwords.

Limitations

It is contrary to Article Seven Internet Solutions policy for customers to use our servers to effect or participate in any of the following activities:

  • To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list

  • To send unsolicited e-mail, if such unsolicited e-mail provokes complaints from the recipients.

  • To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a Article Seven Internet Solutions provided server, or using a Article Seven Internet Solutions provided server as a maildrop for responses.

  • To falsify user information provided to Article Seven Internet Solutions or to other users of the service in connection with use of a Article Seven Internet Solutions service..

AUP Violations

When Article Seven Internet Solutions becomes aware of an alleged violation of its AUP (Acceptable Use Policy), Article Seven Internet Solutions will initiate an investigation (within 24-48 hours).

During such investigation Article Seven Internet Solutions may restrict Customer´s access in order to prevent further possible unauthorized activity.

If the Customer is found in violation of our SPAM policy, Article Seven Internet Solutions may, at its sole discretion, restrict, suspend, or terminate Customer´s account and/or pursue other civil remedies. Also, Article Seven Internet Solutions reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. If such violation is a criminal offense, Article Seven Internet Solutions cc will notify the appropriate law enforcement department of such violation.

Article Seven Internet Solutions does not issue service credits for any outages incurred through service disablement resulting from Policy violations. The Customer shall be held liable for any and all costs incurred by Article Seven Internet Solutions as a result of the customer´s violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations.

First violations will result in a Cleanup Fee of R1500 and the customers account will be reviewed for possible immediate termination. A second violation will result in Cleanup Fee of R3500 and immediate termination of the customers account. The Customer who violates this policy agrees to also pay Investigation Fees of no more than R1500 per hour that Article Seven Internet Solutions personnel must spend to investigate any violations.

Modification

Article Seven Internet Solutions cc reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

Reporting Abuse

Any party seeking to report any violations of Article Seven Internet Solutions cc policy may contact

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